Evaluated warranty, loaner vehicle, and customer experience processes. Identified gaps and provided realistic solutions.

Collaborated with Service Director to improve service drive processes. Trained and coached Service Advisors on write-up and follow-up processes.

Conducted a general operations review: Evaluated service drive and service vehicle pick-up processes, service customer parking, customer lounge area, etc.

Conducted a general operations review: Evaluated service drive processes, vehicle drop-off and pick-up processes, service customer parking, customer lounge area, facility appearance, etc.